This Privacy Policy describes how phmery collects, uses, stores, shares, and protects personal information provided by players and visitors of the phmery platform at phmery.app. Your privacy matters to us — and we want you to understand exactly what happens with your data when you use phmery.
phmery collects registration details (name, email, date of birth, mobile number), identity verification documents, transaction records, device and session data, and communication records with our support team.
Your data is used to operate and secure your phmery account, process deposits and withdrawals, comply with PAGCOR regulatory requirements and AMLA obligations, and improve the platform experience.
phmery shares data only with payment processors, identity verification providers, regulatory bodies, and fraud prevention partners — never sold to unaffiliated third parties for marketing. All third parties are bound by confidentiality agreements.
All data transmitted to and from phmery is protected by SSL/TLS encryption. Stored data is secured with access controls and encryption at rest. phmery maintains an internal data breach response procedure consistent with NPC (National Privacy Commission) requirements.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed, access your data, correct inaccuracies, object to processing, erasure where lawful, data portability, and to file a complaint with the National Privacy Commission.
phmery ("we", "us", "our") is an online casino and sports betting platform serving Filipino players at phmery.app. This Privacy Policy governs how phmery collects, processes, stores, and protects the personal information of registered players, account applicants, and visitors to the phmery platform.
phmery is committed to protecting your personal data and operating in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the Implementing Rules and Regulations issued by the National Privacy Commission (NPC). This policy is also informed by the applicable data handling requirements of PAGCOR (Philippine Amusement and Gaming Corporation), under whose regulatory framework phmery operates.
For the purposes of the Philippine Data Privacy Act of 2012, phmery is the personal information controller in respect of the personal data of its players and platform users. This means phmery determines the purposes and means of processing your personal information in connection with your use of the platform.
If you have any questions about how phmery processes your personal data, or if you wish to exercise any of your data subject rights described in Section 11 of this Policy, you may contact the phmery Data Privacy Officer (DPO) via the contact details provided in Section 15.
When you register and use a phmery account, we collect the following categories of personal information:
When you access the phmery platform, we automatically collect certain technical data:
phmery uses the personal data described in Section 3 for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data, account data |
| Identity and age verification (KYC) | Identity data, document scans |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and security monitoring | Technical data, transaction data, identity data |
| Regulatory compliance (PAGCOR, AMLA) | Identity data, financial data, game history |
| Responsible gaming monitoring and enforcement | Account data, game history, session data |
| Customer support and dispute resolution | Identity data, communications data, account data |
| Platform improvement and analytics | Anonymised technical and behavioural data |
| Promotional communications (where consent given) | Contact data, game preferences |
phmery will not use your personal data for purposes beyond those stated in this Policy without your prior consent, except where required by applicable law or a competent regulatory authority.
Under the Philippine Data Privacy Act of 2012, phmery processes your personal data on the following legal bases:
Some of the third-party service providers used by phmery may process personal data outside the Philippines. Where international data transfers occur, phmery takes reasonable steps to ensure that your data receives an adequate level of protection consistent with the Philippine Data Privacy Act of 2012 and the requirements of the National Privacy Commission. This may include contractual safeguards (data processing agreements incorporating NPC-approved standard clauses), or transfer to jurisdictions recognised as providing adequate data protection standards.
Where required by applicable law, phmery will seek your consent before transferring sensitive personal information to data processors located in jurisdictions outside the Philippines.
phmery retains your personal data for the following periods:
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where a legal hold is in place (e.g., pending regulatory investigation or litigation), data will be retained until the hold is lifted.
phmery implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
phmery uses cookies and similar tracking technologies when you access the platform through a web browser. The cookies used by phmery fall into the following categories:
These cookies are essential for the phmery platform to function. They manage your login session, maintain your wallet state, and preserve security settings. You cannot opt out of strictly necessary cookies without losing access to core platform functionality.
Functional cookies remember your preferences — such as language settings, game display preferences, and responsible gaming configuration — to provide a personalised experience when you return to phmery.
With your consent, phmery uses analytics cookies to understand how players navigate and interact with the platform. Analytics data is aggregated and anonymised and is used solely to improve phmery's features and user experience. You may opt out of analytics cookies through your browser settings or through cookie preference management.
phmery does not use advertising or tracking cookies to follow your activity on third-party websites.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by phmery:
You have the right to be informed about how phmery collects, uses, and processes your personal data — which is the purpose of this Privacy Policy.
You have the right to request access to the personal data phmery holds about you, including the right to receive a copy of that data in a structured format.
You have the right to request correction of inaccurate or incomplete personal data held by phmery. You may update basic account information directly through your phmery account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to phmery's legal retention obligations under AMLA and PAGCOR requirements, which take precedence during applicable retention periods.
You have the right to object to the processing of your personal data where phmery relies on legitimate interests as the legal basis, unless phmery can demonstrate compelling legitimate grounds that override your rights.
You have the right to request that phmery provide your personal data in a structured, commonly used, and machine-readable format, or to transfer it directly to another data controller where technically feasible.
If you believe that phmery has violated your privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the supervisory authority responsible for enforcing RA 10173.
The phmery platform is strictly restricted to persons aged 21 years and older in accordance with applicable Philippine gaming regulations. phmery does not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has accessed phmery and provided personal data, please contact [email protected] immediately. phmery will investigate and, where confirmed, delete any personal data relating to an underage user and close the associated account.
Age verification during registration is a mandatory step of the phmery account creation process. phmery reserves the right to require additional documentary proof of age at any time.
The phmery platform may reference or link to third-party services such as payment gateways. These third-party services operate under their own privacy policies, which are independent of this phmery Privacy Policy. phmery is not responsible for the privacy practices of third-party sites or services. You are encouraged to review the privacy policies of any third-party services you use in connection with your phmery account.
phmery reserves the right to update or modify this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the third parties we share data with, or your rights under applicable law — phmery will provide advance notice to registered players via email and/or through a prominent in-platform notification at least 14 days before the changes take effect.
The "Effective Date" at the top of this Privacy Policy will reflect the date on which the current version became operative. Your continued use of the phmery platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
The current version of the phmery Privacy Policy is always accessible at phmery.app/privacy-policy.
For all privacy-related queries, data subject rights requests, or concerns regarding this Privacy Policy, please contact the phmery Data Privacy Officer:
If you are not satisfied with phmery's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the government authority responsible for enforcing RA 10173 and can be reached through the NPC's official government channels.
phmery is built on honesty — fair games, clear terms, and responsible data handling. When you create a phmery account, you're joining a platform that takes your privacy as seriously as it takes your game experience. See what's inside the phmery platform for yourself.
phmery is strictly for players aged 21 and above. Gambling involves financial risk. Please play responsibly.